Reference

Terms Conditions for Your pkluk Account

We've written these terms to explain how your account works, what you can expect from us, and what we need from you when you deposit, play and withdraw. Access depends on your local law and eligible regions.

Account AccessDeposit & Withdrawal TermsDispute ResolutionRegion EligibilityVerification Steps

Explore Lobby Read FAQ

What You Agree To When You Open an Account

pkluk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with pkluk, you accept these terms in full. We reserve the right to update them as regulations or business needs change, and we'll notify you of material updates through your account dashboard or registered contact. Your continued use after an update means you've

1
accepted the revised terms. You must be of legal age in your jurisdiction to hold an account with us. We do not permit multiple accounts per person; if we detect duplicate registrations, we may suspend all related accounts and forfeit any balances tied to the duplicates.
2
Deposits made via bKash, Nagad, Rocket or bank transfer must come from an account in your own name; third-party funding is not allowed and will result in withdrawal delays or account closure. You're responsible for keeping your login credentials secure. If you suspect unauthorised access, contact
3
our support team immediately through the channels listed on this page. Withdrawals are subject to identity verification, and we may request documents before processing your first payout. We aim to process verified withdrawals promptly, but timing depends on your chosen method and our internal checks. We
4
operate where local law and eligible regions permit; if your jurisdiction restricts online gaming, you may not use our platform. By depositing, you confirm you are accessing us from an eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SAFEGUARDS

How We Handle Your Account Data and Security

We built our account system around secure login flows, encrypted payment processing, and clear data handling. Your personal information, deposit history and withdrawal requests are stored on secure infrastructure and accessed only by authorised personnel for verification and support purposes.

We use OTP codes sent to your registered mobile number to confirm account access. For withdrawals, we may request ID documents, proof of address, or a selfie holding your ID to prevent fraud and comply with our internal policies.

Payment Security

Deposits via bKash, Nagad, Rocket are processed through secure payment gateways. We do not store your wallet PIN or banking credentials; you authorise each transaction directly in your own payment app.

Data Retention

We keep your account records, transaction logs and communication history for as long as you hold an active account, plus any retention period required by our internal compliance framework.

Contact for Changes

If you want to update your registered details, request data deletion, or ask how we use your information, reach our support team through live chat or email. We'll confirm your identity before making changes to sensitive fields.

QUESTIONS & DISPUTES

How to Reach Us About These Terms

If you have questions about any clause in these terms, need clarification on account rules, or want to report a dispute, our support team is here to help. We handle questions about deposits, withdrawals, verification requirements and eligibility through the channels below.

Live Chat Open the chat widget in your account dashboard or on any page footer. Our team can walk you through verification steps, explain withdrawal timelines, and clarify how specific terms apply to your situation.

Email Support Send detailed questions or attach documents for verification review to our support email. We typically respond within a few hours and can escalate disputes to our compliance team if needed.

Account Help Centre Browse our help articles for common term-related questions: what happens if you forget your password, how we verify bKash deposits, withdrawal document requirements, and region eligibility checks.

Terms & Conditions FAQ

No. We allow one account per person. If we detect duplicate registrations, we may suspend all related accounts and forfeit balances tied to the duplicates to prevent abuse.

We only accept deposits from payment accounts in your own name. Third-party funding triggers our fraud checks and may delay or block your withdrawal until we verify the source.

Access depends on your local law and eligible regions. By registering and depositing, you confirm you are in a jurisdiction where online gaming is permitted and you meet the legal age requirement.

We verify your identity to prevent fraud and meet our internal compliance standards. Common documents include a photo ID, proof of address, and sometimes a selfie holding your ID.

We may update these terms as regulations or business needs evolve. We'll notify you of material changes through your account dashboard or registered contact, and your continued use means you accept the update.

Contact our support team immediately through live chat or email. We'll help you secure the account, reset your password, and review recent activity for unauthorised transactions.

Reference